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POWERPHRASES! The Perfect Words to Say It Right and Get the Results You Want Meryl Runion Power Potentials Publishing SpeakStrong Inc ®
© 2002, 2003, 2004, revised edition 2005 Power Potentials Publishing P.O. Box 184 Cascade CO 80809 All rights reserved. This book may not be reproduced in whole or in part or transmitted in any form without the written permission of the author except by a reviewer who may quote brief passages in review. No part of this book may be reproduced, stored in a retrieval system or transmitted in any form by any means electronic, mechanical, photocopying, recording or other without writ- ten permission of the publisher. PowerPhrases® is a registered trademark of Meryl Runion and SpeakStrong Inc Runion, Meryl. PowerPhrases! : the perfect words to say it right and get the results you want / Meryl Runion ; editor Kristin Porotsky. — 2nd ed. p. cm. ISBN: 0-9714437-9-3 1. Business communication. 2. Oral Communication. I. Porotsky, Kristin. II. Title. HF5718.R86 2001 658.4’52 QBI01-201211 POWERPHRASES ® 3
4 Table of Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Chapter 1: PowerPhrases Defined–What Is a PowerPhrase Anyway? . . 19 Chapter 2: Killer Phrases and the PowerPhrases to Overcome Them . . 29 Chapter 3: PowerPhrases for Saying “No” — “No” IS a Complete Sentence, But Is It a PowerPhrase? . . . . . . . . . . . . . . . . . . . 41 Chapter 4: PowerPhrases That Transform Conflicts Into Understanding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Chapter 5: PowerPhrases for Negotiations to Get You What You Want . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Chapter 6: PowerPhrases That Sell . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Chapter 7: Small Talk PowerPhrases to Break the Ice . . . . . . . . . . . . . 147 Chapter 8: PowerPhrases at Work: Managing Your Boss . . . . . . . . . . . 157 Chapter 9: PowerPhrases at Work: Communicating With Coworkers 181 Chapter 10: PowerPhrases at Work: Magic Phrases for Managers . . . . . 191 Chapter 11: Now It’s Your Turn: Create Your Own PowerPhrases . . . 211 Chapter 12: Perfect PowerPhrases for Email . . . . . . . . . . . . . . . . . . . . . 219 POWERPHRASES ®