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UNIT 5: TECHNICAL INCIDENTS - Make a conversation to support customer with a technical incident - Make an incident report in verbal and written form
Lesson 1 Make a conversation with a customer to investigate an incident, provide early diagnosis and solution Nam.Name.Vn 2
Warm-up MUSIC BOX - Work individually - Listen to music and pass around the box Nam.Name.Vn 3
1.A Reporting incidents - Work in pairs - Listen to 6 people talking about problems with their devices - Match each speaker with the below problems Nam.Name.Vn 4
English