Tiêu đề Increasing Customer and Captain Retention for Rapido ✅

7. What is the approx. percentage of usage of Rapido out of all commute options? 8. How frequently do you use Rapido - times/week? 9. Have you used Rapido for sending packages? 10. Have you used Rapido’s Power Pass? 11. What are some problems/concerns you face while using Rapido? 12. What are some functionalities that you wish were present within Rapido? Customer 1 Pranjal - 3 years exp, SDE Customer 2 Muskan - 4th year college student, CSE Customer 3 Harshabardhan - 2 years exp, HR 1. 2 years 2. Yes 3. Prefers Auto when having luggage, otherwise, Bike 4. Cheap, Affordable, Quick - Helps to avoid traffic 5. Meeting friends, Commuting for parties, etc. - Evening 6. Ola, Uber, Yulu 7. 30% 8. 2-3 times/week 9. No, Only Dunzo, Swiggy 10. Haven’t heard of it 11. Can’t add multiple stops within auto; Sometimes, the driver’s real-time location doesn’t get updated - Need to close the app and re-launch. 12. Availability of caps to ensure hygiene 1. Since 2018. 2. Yes 3. Bikes - cost-effective, quick, environment-friendly (comparatively) 4. For the above reasons. 5. Mostly morning and evenings (office hours). Occasionally afternoons. 6. Ola auto, uber auto, uber cab 7. 80% 8. Almost every alternate day 9. No 10. Yes 11. Not getting a ride is the biggest problem. Sometimes, the wait time is too high. Also, She wants to be able to get the first available ride (whether bike or auto) with a single click as sometimes, she just struggles to get a ride at night times. Also, sometimes captains provide really bad helmets as if it was just for the sake of it. 12. Ride scheduling option 1. 2 years 2. Yes 3. Bikes - cheap 4. Cheapest option 5. Morning and Evening 6. Uber, Public Bus 7. 40% 8. 10 times/week 9. No 10. Yes 11. Takes too much time to book 12. N/A Customer 4 Anirudh - 4 years exp, SDE 2 Customer 5 Sonik - 3 years exp, SDE Customer 6 Prabhat - 3rd year college student 1. Since Rapido’s launch in Hyderabad in late 2016 2. Yes 1. Since 2019, first used in Bhubaneshwar, Odisha 2. Yes 1. 6 months 2. No 3. Bikes - Cheap