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Fundamentals of Business Process Management Marlon Dumas · Marcello La Rosa Jan Mendling · Hajo A. Reijers Second Edition
Fundamentals of Business Process Management

Marlon Dumas Institute of Computer Science University of Tartu Tartu, Estonia Marcello La Rosa School of Computing and Information Systems The University of Melbourne Melbourne, Australia Jan Mendling Institute for Information Business Vienna University of Economics and Business Vienna, Austria Hajo A. Reijers Department of Computer Sciences Vrije Universiteit Amsterdam Amsterdam, The Netherlands ISBN 978-3-662-56508-7 ISBN 978-3-662-56509-4 (eBook) https://doi.org/10.1007/978-3-662-56509-4 Library of Congress Control Number: 2018934715 © Springer-Verlag GmbH Germany, part of Springer Nature 2013, 2018 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Cover illustration: M.C. Escher’s “Drawing Hands” © 2017 The M.C. Escher Company-The Nether- lands. All rights reserved. www.mcescher.com Printed on acid-free paper This Springer imprint is published by the registered company Springer-Verlag GmbH, DE part of Springer Nature. The registered company address is: Heidelberger Platz 3, 14197 Berlin, Germany