Tiêu đề Copy of T1690 - SUPERVISORY MANAGEMENT N4 FEB QP 2022.pdf ✅

Copyright reserved Please turn over NATIONAL CERTIFICATE SUPERVISORY MANAGEMENT N4 (4110504) 4 February 2022 (X-paper) 09:00–12:00 This question paper consists of 10 pages. 076Q1E2204
(4110504) -2- Copyright reserved Please turn over DEPARTMENT OF HIGHER EDUCATION AND TRAINING REPUBLIC OF SOUTH AFRICA NATIONAL CERTIFICATE SUPERVISORY MANAGEMENT N4 TIME: 3 HOURS MARKS: 100 INSTRUCTIONS AND INFORMATION 1. 2. 3. 4. 5. 6. 7. Answer all the questions. Read all the questions carefully. Number the answers according to the numbering system used in this question paper. Keep subsections of questions together. Start each question on a new page. Only use a black or blue pen. Write neatly and legibly.
(4110504) -3- Copyright reserved Please turn over QUESTION 1: INTRODUCTION TO SUPERVISION 1.1 A natural leader must learn to multiply himself so that he gets results only through and with other people to achieve all his objectives. Name FOUR characteristics of a natural leader. (4) 1.2 As a manager or supervisor, you can make most effective use of your skills and advance most rapidly if you are alert to THREE principles that impact your performance at all times in terms of balancing your management work and technical work. Describe these THREE principles briefly. (6) [10] QUESTION 2: PLANNING 2.1 The better the forecasting, the better the plans can be for an organisation to cope with future trends. State the FIVE steps to take when forecasting. (5) 2.2 Indicate whether the following statements are TRUE or FALSE by writing only 'True' or 'False' next to the question number (2.2.1–2.2.5) in the ANSWER BOOK. 2.2.1 2.2.2 2.2.3 2.2.4 2.2.5 The amount of attention (planning and achievement time) that is devoted to a specific task need not correspond with the size and complexity of the specific task or objective to be attained. Planning reduces the chances of overlapping. Companies who decrease their personnel take longer to re-establish their position in a competitive market if the economy should later recover. Planning is an intellectual activity; it involves thought processes by means of which present activity is pre-enacted to achieve certain objectives. People tend to oppose change if the change is gradual. (5 × 1) (5) [10] ♦ ♦ ♦ ♦
(4110504) -4- Copyright reserved Please turn over QUESTION 3: ORGANISING 3.1 Organizing is a management function which deals with arranging activities and resources by allotting duties, responsibilities and authority to people, and the determination of relationships between them to promote collaboration and to achieve the objectives of the undertaking as effectively as possible (Van der Westhuizen, 1991:162). Which FOUR of the following principles are principles of organising? Choose the answer and write only the letter (A–G) next to the question number (3.1) in the ANSWER BOOK. A. Principle of division of work B. Principle of goals C. Principle of specialisation D. Principle of responsibility E. Principle of span of control F. Principle of management accentuation G. Principle of authority (4) 3.2 The maximum number of subordinates over whom a supervisor can supervise and still maintain control, depends on FOUR factors. Name these factors. (4) 3.3 List TWO characteristics of a line organisation. (2) [10] ♦ ♦ ♦