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1. The "friendly visitors" introduced by Charity Organization Societies focused on: A. Giving alms without investigation B. Investigating and counseling applicants for aid C. Implementing government policies D. Social activism 2. The problem-solving model in social work consists of: A. Planning, implementation, and feedback B. Assessment, planning, intervention, and evaluation C. Diagnosis, treatment, and termination – if based on orange book - third edition (study, diagnosis, treatment) D. Support, planning, and assessment 3. Which historical figure pioneered the settlement house movement in the U.S.? A. Mary Ellen Richmond B. Jane Addams C. Thomas Chalmers D. Elizabethan Poor Law advocates Jane Addams as the pioneer of the Settlement House Movement in the United States. She is often referred to as the “mother of social work” because of her foundational role in bringing social reform and professional social work practice together 4. What is a key principle in effective case management? A. Limiting the client’s role in decision-making B. Building trusting relationships C. Providing immediate solutions The friendly visitor was herself (they were always women) an interesting blend of beliefs and values representing conservative economics, an upper-class lifestyle, social Darwinism, Christian love, and good intentions. Seeking to follow scientific principles as they were then understood, the visitors would first study and investigate relief applications, separate the recipients into deserving or undeserving classes and then treat them by making referrals and providing them with friendship. (https://www.thegisw.org/copy-of-charity-organization-societ) Page 180, 291, orange book - third edition A SOCIAL WORK PROBLEM-SOLVING FRAMEWORK (Helen Harris Perlman) STEPS IN PROBLEM SOLVING STUDY The facts that constitute and bear upon the problem must be ascertained and grasped. DIAGNOSIS The facts must be thought about, turned over, probed into, and organized in the mind, examined in their relationships to one another, and searched for their significance. TREATMENT Some choice or decision must be made as an end result of the consideration of the particular facts with the intention of resolving the case
D. Avoiding evidence-based practices 5. A social worker is assigned to help a single mother who has been evicted from her home. The mother is overwhelmed and unable to identify where to begin. What should the social worker do first? A. Help her access emergency housing immediately B. Explore the mother's long-term career goals C. Focus on understanding her childhood experiences D. Suggest that she attend therapy sessions ● Principle of Prioritization of Immediate Needs - the social worker must prioritize the client’s immediate needs to restore stability before addressing deeper or long-term concerns. 6. During an interview, a client admits to feeling ashamed about their dependency on financial assistance. How should the social worker respond? A. Minimize the client’s feelings to avoid discomfort B. Reassure the client and normalize the use of support systems during tough times C. Suggest that the client stop using assistance programs immediately D. Advise the client to focus on their future without addressing their feelings ● building a trusting relationship through acceptance, empathy, and nonjudgmental communication. When a client expresses shame, especially about needing help, the social worker should respond with reassurance and validation, not dismissal or advice that ignores the client’s emotions. 7. A child in foster care confides to their social worker that they feel unwelcome in their current foster home. What is the worker's priority? A. Encourage the child to adjust their behavior to fit the home environment B. Investigate the foster home for potential neglect or mistreatment C. Recommend the child be moved without further discussion D. Focus solely on academic support for the child ● Child and Youth Welfare Code (PD 603) and RA 8552, RA 11642 (Domestic Adoption Act), a social worker has the duty to ensure the safety, emotional security, and dignity of children in alternative care, including foster care. This means investigating complaints or concerns promptly. 8. A client with chronic mental illness repeatedly misses scheduled sessions with their social worker. What is the best course of action? A. Terminate the case due to non-compliance

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