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PHARMD GURU Page 2 2) CONTENTS: Discuss the name and indication of the medication. Explain the dosage regimen including duration of therapy when appropriate. Assist the patient in developing a plan to incorporate the medication regimen into his/her daily routine. Explain how long it will take for the drug to show its effect. Discuss storage and refilling information. Emphasize the benefits of completing the medication as prescribed. Discuss the potential side effect. Discuss how to prevent or manage the side effects of the drug. Discuss the precautions. Discuss the significant drug-drug, drug-food, and drug-disease interaction. Explain precisely what to do if the patient misses the dose. Explore the potential problems of the patient. 3) PROCESSES: Use the language the patient can understand. Use the appropriate counseling aids to support counseling. Present the fact and order in a logical order. Use open-ended question. Use both verbal and non-verbal behavior. 4) CONCLUSION: Verify the patient understanding via feedback. Summaries by acknowledging or emphasizing key points of information. Provide an opportunity for final concerns or questions. Help the patient to plan, follow up and next consecutive steps. BARRIERS TO PATIENT COUNSELING: The barriers that come in the way of conducting patient counseling are: 1) Environment: a) A busy pharmacy b) Lack of privacy c) Noise