Tiêu đề Problem Solving - Pardus Training Material.pdf ✅

1 • Structured Problem Solving – using the 7 step methodology • Conducting Analysis Agenda for today‟s session
•Understanding and articulating the client problem that the project will solve. •Thinking creatively about innovative, value-adding way to solve the client problem •Decomposing the problem into key issues to analyze and hypotheses to test Taking complex problems, analysing them and communicating findings so that clients want to take action Essence of a good consultant How???? Problem solving is the essence of consulting......
3 The 7-step problem solving methodology is a structured approach to problem solving and makes use of logical tools at each step.... 1 Define problem 2 Structure problem 3 Prioritize issues 4 Plan analyses and work 5 Conduct Analyses and work 6 Synthesise findings 7 Develop recomm endations Client problem xxxx xxxxxx xxxxxx xxxxxx xxxxxx xxxxxx xxxxxx xxxxxx xxxxxxxx xxxxxxxx Think impact: what do I need to know and how do I frame the problem? Think disaggregation and early hypothesis: what could be the key elements of the problem and do they create early insight into the answer? Think IMPACT and EFFICIENCY: which parts of the tree are most important for me to focus on? Think effectiveness: How can the resources be utilized optimally? Think answers not analysis: what is the simplest fact-based approach that will prove/ disprove each issue? Think “So what”: how do I use the findings to tell a compelling story? Think buy-in and actionable solution : Is it clear what the client needs to do and how to do it? Think next iteration: what are user/team‟s next priorities? Communication
4 Step 1: Problem Definition SOURCE: McKinsey 2 structure problem 3 Prioritize issues 4 Plan analyses and work 5 Conduct analyses 6 Synthesis findings 7 Develop recomme- ndations Client problem 1 Define problem Think impact: what do I need to know?