Tiêu đề Reading Numbers and Taking Decisions Combo 26July.pdf ✅

BEFORE WE BEGIN – WHAT ARE BUSINESS METRICS? BUSINESS METRICS ARE MEASURABLE DATA POINTS THAT HELP EVALUATE PERFORMANCE, EFFICIENCY, AND GROWTH. THEY TURN ABSTRACT PERFORMANCE INTO CLEAR, TRACKABLE NUMBERS.
WHY METRICS MATTER: PROVIDE OBJECTIVE INSIGHTS FOR BETTER DECISION-MAKING HIGHLIGHT AREAS OF STRENGTH AND WEAKNESS HELP ALIGN DIFFERENT DEPARTMENTS UNDER A SHARED LANGUAGE ENABLE COMPANIES TO GROW, IMPROVE, AND COURSE-CORRECT IN REAL TIME
EXAMPLES: FINANCE: NET PROFIT, CASH FLOW HR: TURNOVER RATE, ENGAGEMENT OPERATIONS: CYCLE TIME, DEFECT RATE CUSTOMERS: NPS, CAC, CLV METRICS ARE NOT JUST NUMBERS — THEY ARE DECISION TOOLS.