Tiêu đề Playbook: The Power Start - First 30 Days of Excellence ✅

Introduction: Welcome to your first 30 days as a NexusPoint Associate. This playbook is your guide to building trust, delivering value, and showing up with professionalism in every interaction—whether you're engaging with clients or collaborating internally. Your role is more than task execution. You are a partner—someone who listens actively, responds thoughtfully, and communicates with clarity and confidence. The habits you build in the first 30 days lay the foundation for long-term success, both in your client relationships and within the NexusPoint community. This guide will walk you through the daily rhythms, communication standards, and response frameworks that define a client-ready mindset. It also reinforces internal practices that ensure alignment, visibility, and support across our team. Objectives: To equip Associates with the tools, habits, and communication strategies needed to: Client-Facing Goals ● Build trust through consistent, professional communication ● Demonstrate responsiveness and proactive follow-through ● Navigate deadlines and priorities with clarity and confidence ● Represent NexusPoint values in every client interaction NexusPoint-Facing Goals ● Maintain visibility and alignment with PMs and training leads ● Reinforce internal standards of excellence and reliability ● Contribute to a culture of responsiveness, accountability, and mutual respect ● Prepare for long-term success through structured daily rituals and reporting NexusPoint, 1