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[email protected] PREPARATION TASK. Match the definitions with the words or symbols. -LISTENING WARM-UP 1- EXERCISE 1. Are these sentences true or false? an exception payment terms an invoice an extension delivery confirmation cash flow a regulation to appreciate A. proof that a delivery has been made B. the conditions of when a customer should make payment C. when more time is allowed for something D. an official or organisational rule E. a document which shows how much a customer has to pay, for what and by when F. when something doesn’t follow the usual rule G. to show someone you are grateful for something they have done H. the timing and amount of money coming in and going out of a company 1. 2. 3. 4. 5. 6. 7. 8. BCB1 The delivery hasn’t arrived yet. Andrea is having cash flow issues and needs a payment extension. Andrea usually asks for an extension of the payment terms. Andrea has a new order to place, even bigger than the last one. Junko can extend the payment terms on the last order to 60 days. Junko will send Andrea an email confirmation. True False True False True False True False True False True False KEY TO EXERCISES f b e c a h d g
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[email protected] -LISTENING WARM-UP 1- EXERCISE 2. Choose the best answer. 1) What is Andrea calling Junko about ? A. About some delivery trouble B. About a current order C. About a complaint 2) Which favour does Andrea need from Junko? A. She needs a payment cancellation B. She needs an extension of the payment term C. She needs a free delivery 3) How Andrea's cash problems will be solved? A. An important customer is going to pay the bill B. An important bank has given her a loan C. Through an order from an important customer EXERCISE 3. Fill the gaps with the missing words from the box. favour Junko: Hello, Junko Mori speaking. How can I help you? Andrea: Hi, Junko, it’s Andrea here from Red Band. I’m calling about our latest order. Junko: Everything arrived OK, right? We got the delivery confirmation at our end. Andrea: Yes, everything’s fine with the order. I’m calling about the and the payment terms. I need a . manage hold customer size flow business eye invoice KEY TO EXERCISES favour invoice
English Language Trainer | one2onelessons.com | +34 637 590 037 |
[email protected] -LISTENING WARM-UP 1- Junko: A favour? What do you need? Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they’re usually 30 days, but we’re having some cash problems. You’d really be helping us out if you could extend it to 60 days. Junko: I’m not sure if I can do that, Andrea. We’ve got regulations at our end, and also have to our own cash flow. Andrea: I promise this won’t become the norm, Junko. Actually, I also want to place another new order. The same order as last time. It’s for an important and they pay on delivery. Junko: I see. So your cash flow problem will be solved after this new order is delivered. Andrea: Exactly. Junko: That sounds good. on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time. Andrea: That’s great, Junko. I appreciate your help. Junko: And we appreciate your , Andrea. It works both ways. Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension? Junko: Sure, no problem. We’re happy to help you. Andrea: Great. And I’ll email you the new order. Junko: Thanks. I’ll keep an out for it. Talk to you soon. Andrea: You too. Goodbye. KEY TO EXERCISES flow size manage customer hold business eye
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