Tiêu đề SOP. Service Take Order - ENG ✅

2. Advise guests on food information ❑ Be attentively observant of guests from afar, watch for signs that they require assistance or wish to place an order, and then approach them. ❑ If the guests need more time to consider, the partner can ask if they need any further advice: ● Describe the ingredients and flavors to guests with their questions about dishes they are interested in. ● If the guest has food allergies or dietary restrictions..., partners need to be careful when taking orders. Partners can ask for support from the Kitchen and Pizza team if needed to provide suitable choices for guests' meals. ● Inform guests of dishes with special flavors (spicy, smoky,...) ● Prioritize the introduction of new dishes, signature dishes of Pizza 4P's, or restaurant promotions. 3. Take the order request ❑ Approach quickly when guests are ready to order by showing signs such as closing the menu, looking around, ... ● Choose the suitable position, do not turn your back, and do not bother the next table. ● Keep a distance of 50cm from guests. Keep eye level as lower or equal to the guest's eye level (Partner can bow down or squat) ❑ If Take Care Partner is not the one giving the menu to guests: Partner greets the guests and introduces the partner's name with a polite voice and a warm smile. “Good morning/afternoon/evening, I'm ..., and I'll be assisting you today!" ❑ Ask about any allergies or dietary restrictions the guest or other members of their group may have before taking orders. ● If the reservation has a note about allergies with GSA, check if there are any special notes regarding allergies or ingredients the guest cannot eat. ○ If there is a note: "I see that you have mentioned an allergy to ... or an inability to consume ... when you made the reservation with 4P's. May I confirm this information so I can recommend dishes that suit your needs?" ○ If there is no note or the guest is a walk-in: "Does anyone at the table have a food allergy?" ❑ Confirm the number of guests to provide the most suitable advice. ● Acquire the guests' preference on whether they wish to pay together or separately to place their order at a dif erent empty table according to QC's instructions. ❑ Take orders accurately. ❑ Ask and advise guests with relevant information about each dish they order. ❑ Accurately and quickly enter guests' order requests on tablets or paper, including the required information accompanying each dish. ● Share One by One: Guests want to enjoy one dish before moving on to the next. So that the dishes will be served slowly and each dish will be served in order. ● Any available: Serve all food as soon as possible, regardless of order. ● Only: Guests order only main dishes so this order needs to be prioritized over additional orders if the orders are being placed at almost the same time. ● No share same time(*): Guests have their food separately and not share with each other. ❑ Suggest guests add salad, appetizers, drinks... (if guests have not ordered). ● If guests don't order any drinks, of er each guest in the group complimentary water “I'd be happy to of er you some complimentary water. Would you like it with or without ice?” ❑ Repeat the quantity + dish name and serving order of dishes slowly and clearly. Inform guests of the expected time of their food's arrival. ❑ Thank guests with a respectful and gentle attitude. ❑ Points to note: ● Notify them of any dishes, such as salmon or ham, that are not fully cooked. ● Inform specific times for dishes that take a long time (from 20 minutes) to make.