Subject: Procedure - Selection of ISP No: A.4.1.4 Effective: February 2021 Supersedes: Total Page(s): 3 Issued by: Corporate IT Reviewed by: Corporate IT Approved by: Corporate IT Distributed: IT Department Responsible Party Archipelago International Corporate Technology and Integration Team Audience IT Leaders on Archipelago International Managed Hotels 1. General Overview This document consists of step by step how the selection of Internet Service Provider 2. Purpose This Procedure document is to guide hotel units to choose their Internet Service Provider. It also contains regulations all hotels need to know related to their internet provider. 3. Definition ○ Policy A course or principle of action adopted or proposed by a government, party, business, or individual. Page 1 of 3
○ Procedure An established or official way of doing something. 4. Scope & Limitations This procedure for now only applied to policy and procedure related to the Technology and Integration Department in Archipelago International. 5. Procedures ● Before a hotel can decide on an ISP, the hotel must create a matrix proposal that contains: a. ISP’s name b. ISP’s Autonomous System Number (ASN) c. Bandwidth package (international connection only) ..... Mbps d. Committed information rate (CIR) 1 : ..... e. Upstream link (more than one) f. Monthly Price Incl Tax Rp. g. Last Mile Media connection Fiber Opric / Wireless / Microwave h. SLA (Guaranteed) ..... % i. Latency (AWS Singapore: archipelagointernational.com) ..... ms j. Latency (Google DNS:8.8.8.8) ..... ms k. Contract Period ..... month Page 2 of 3
● Test Latency data must include test results (screen shoot. ● Send it to
[email protected] : ○ The Matrix Document Proposal ○ Draft Contract for each proposed ISP ● The Corporate IT team will reply with recommendations based on the matrix provided. ISP will be chosen based on the recommendation provided. ● Before signing the contract, the appointed provider should submit their anti-bribery letter signed by the head of the company, or branch manager, or anyone who can be responsible in the name of the company. 6. Related Document ● - 7. Related Information ● Policy definition. ● Procedure definition. History ● Updates, July 7, 2022. Corporate IT ○ Document Template Page 3 of 3
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