Tiêu đề ĐỀ 8(HS).docx ✅

V. Read the following and do as directed. According to popular belief, humans possess the ability to think and express emotions such as anger, excitement and happiness. In today’s digital age, however, information systems can respond effectively to human emotions thanks to the application of emotional AI. This interesting idea is suggested on the basis that machines can decode and classify emotions like happiness, sadness, anger and more. But it does not stop at mere recognition; the real power lies in how they respond. Some popular brands have used AI-powered mood detectors for customer service. Their call centers are equipped with emotional AI capabilities to detect customer frustration or satisfaction in real-time. This enables agents and AI systems to adjust their responses and resolve issues more effectively. Moreover, emotional AI can enhance the educational experience. It can detect students’ boredom or engagement levels, thereby helping educators tailor their teaching methods to better suit individual learning needs. Systems, coupled with emotional AI, are also being used in mental health. They can monitor and offer support to individuals struggling with conditions like depression and anxiety. The AI can detect emotional distress and respond by providing resources, suggesting coping strategies, or even alerting healthcare professionals when necessary. (Adapted from https://sis.binus.ac.id) a. Decide whether the following sentences are True or False: Question 23. The primary advantage of emotional AI is to recognize emotions. A. True B. False Question 24. Systems equipped with AI are used to identify customer emotions in real-time. A. True B. False Question 25. Emotional AI can support mentally ill people by suggesting coping strategies. A. True B. False Question 26. Emotional AI can provide little assistance for teachers to engage more students in classroom activities. A. True B. False b. Choose the correct answer to each question: Question 27. What does the passage mainly discuss? A. The role of support systems in building resilience. B. How different emotional states influence creative thinking. C. Emotional communication and conflict resolution in relationships. D. Development of AI that can recognize and respond to human emotions. Question 28. Which of the following is NOT mentioned as the field where emotional AI is applied? A. Education B. Mental health C. Customer service D. Content recommendation VI. Supply the correct form of the word given in each sentence.