Nội dung text Human Relations.pdf
HUMAN RELATIONS Hospitality is a people industry whose primary concerns are to provide good and adequate services to its clients. Thus, it is imperative for students of hospitality course as well as industry practitioners to learn some of the basic legal principles governing human relations The more a person is aware of the rights and privileges of his target market and the accompanying obligations that the law imposes upon him, the less chance a person would inadvertently offend his peers translating into a greater chance of guests’ satisfaction that may be achieved. Fortunately, we can find these principles governing human relations in the Civil Code. There are selected articles in the law that imposes how a person should treat his peers in society. Yet, for purposes of simplicity and brevity proper human relation is best answered by the all-encompassing provision of Article 19 of the Civil Code which states that: “Every person must, in the exercise of his rights and in the performance of his duties, act with justice, give everyone his due, and observe honesty and good faith.” From its very words, this article clearly embodies the basic rule of conduct that is expected of a person in a civilized society. It can be inferred from such provision that several questions should be asked by a person to himself to be properly guided in his actions, namely: 1. Am I acting with justice? Jurisprudence has defined justice as the constant And perpetual disposition of legal matters or disputes to render every man his due. this could mean that if a person is confronted to resolve certain issue or dispute that person must act in accordance to law and with the wish to do goodness to the other 2. Am I being fair to all concerned? to be fair not only requires equality in rights and privileges but also to that position of being able to extend to the other, under the given circumstances, s just share in treatment commensurate to what should be given under the law. 3. Is what I am doing in accordance with honesty and good faith? Good faith pertains to the absence of malice or the intent to do evil. A person must act without ill motives against other persons. A clear conscience and frame of mind which would guide him to remain within the bounds of the law Thus if a person is unsure whether a certain action is within the bounds of the law, then it is a good rule of Thumb to ask these questions first in order to avoid or lessen the chances of incurring any unwanted liabilities. even though the law is silent in certain areas, or does not specifically or expressly state that it is illegal, a person may still be held civilly liable if such action answers the foregoing questions in the negative Persons What is a person? The law would expand one’s concept of humanity since it does not restrict the definition to only those of living entities. In general usage, it refers to human beings and to other entities
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