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Nội dung text Upskillza Hub ServiceNow Admin and Development Handbook v2.0.docx

Upskillza Hub 1 ServiceNow Admin and Development Handbook (Admin + Development + Implementation + Javascript + ITSM + Integrations)
Upskillza Hub 2 Contents 1. ServiceNow Introduction 1.1. What is ServiceNow 1.2. ServiceNow Application ECO systems 1.3. Versions of ServiceNow 1.4. Who can learn ServiceNow 1.5. Useful Resources from ServiceNow 1.6. Career Roles in ServiceNow 2. Creating Personal Developer Instance 2.1. Creating a Personal Developer Instance 2.2. Logging Personal Developer Instance 3. User Administration 3.1. Banner and Content Frame, Global Search, and Application Navigator 3.2. User Creation 3.3. Role Creation 3.4. Group Creation 3.5. Adding roles to Group 3.6. Base system roles 3.7. Assign roles to the user 3.8. Roles Hierarchy 3.9. User Impersonation 4. Plugins 4.1. What are plugins 4.2. How to activate Plugins 4.3. How to Request Plugins 5. Applications 5.1. What is an application? 5.2. Types of application 5.3. What is Scope? 5.4. Create an application 6. Update Sets 6.1. What are update sets? 6.2. Creation of Update Set 6.3. Difference between default and custom Update set 6.4. Batching of Update Set 6.5. How to Import & Export an Update set 7. Tables 7.1. What is the table? 7.2. Types of tables 7.3. Base tables in ServiceNow 7.4. Creation of a table 7.5. Modules & Menus
Upskillza Hub 3 7.6. Extension of a table 7.7. Fields (Dictionary Entries), & Field labels 7.8. Reference qualifier 7.9. Dictionary Override 7.10. Schema maps 8. Lists 8.1. List actions, Breadcrumbs, Filters, and Search 8.2. List Layout configuration 8.3. List Context menu 8.4. Difference between list and form 8.5. Configure list controls 8.6. what is record 8.7. Views 9. Forms 9.1. What is a form 9.2. Form Configuration using Form Designer and Form Layout 9.3. Field types 9.4. Working with sections 9.5. Working formatters 9.6. Form context menu 9.7. Related lists 9.8. Views and view rules 10. UI Policies 10.1. What is UI Policy 10.2. Usage of UI Policy 10.3. Creating UI Policy 11. Data Policies 11.1. What is a Data Policy 11.2. Creating Data Policy 11.3. Difference between data policy and UI Policy 11.4. Convert Data Policy into UI Policy 12. Client Scripts 12.1. What are Client Scripts? 12.2. Types of client scripts 12.3. Use g_form object to interact with form fields and modify their behavior 12.4. Use g_user object to interact with form fields and modify their behavior 12.5. Creation of Client Script 12.6. Working on Load Client Script 12.7. Working on Change Client Script 12.8. Working on Submit Client Script

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