Tiêu đề L05 Handling Reservation Requests in Hotels.pdf ✅

HANDLING RESERVATION REQUESTS IN HOTELS

IMPORTANCE OF EFFECTIVE RESERVATION HANDLING Effective reservation handling is critical for: • Guest Satisfaction: A smooth booking experience sets a positive first impression. • Revenue Optimization: Maximizing occupancy and average daily rate (ADR). • Operational Efficiency: Accurate reservations minimize check-in issues and operational disruptions. • Data Accuracy: Ensuring correct guest information for personalized service and marketing. • Brand Reputation: Professional handling contributes to positive reviews and repeat business.