Tiêu đề CS 2.pptx ✅

Empathy – ERA (Belinda Parmar) ER A - Emo tion - Rea ssur ance - Auth entic ity
Empowering statements Power words Empathetic phrases Being polite The power of positive language
Empowering statements Power words Empathetic phrases Being polite I can take care of that for you. Let me see what I can do for you. Allow me to assist you with that. I would be happy to help you out with that.. I can make that happen for you. Definitely Absolutely Positively No problem I will be happy to Certainly Without a doubt I understand why you feel that way. I’m sorry that happened. I understand how you feel that way. I am sorry about this. I understand how frustrated you must be. I couldn’t agree with you more. Please Thank You May I… Could you possibly… Would you mind… Would it be possible… Excuse me I appreciate that I sincerely apologise The power of positive language