Tiêu đề Final Interactive PDF 30 04 2025.pdf ✅

3 FOREWORD Dear Royal Enfield Family, It gives me great pleasure to introduce the Service Process Manual, a cornerstone document that encapsulates our commitment to service excellence. At Royal Enfield, we don’t just sell motorcycles; we provide experiences that forge lifelong connections with our customers. Our service is the backbone of these relationships, and this manual serves as our guide to delivering nothing but the best. As you delve into its contents, remember that each procedure, protocol, and standard outlined here is a testament to our dedication to our customers and our craft. It is a reflection of the passion and pride we take in every aspect of our work. I urge each member of our team to embrace this manual as more than just a set of instructions but as a manifesto of our values and aspirations. Let us use it to elevate our service to new heights and set benchmarks for the industry. Thank you for your unwavering commitment to excellence. Together, let us continue to ride ahead, setting new standards and exceeding expectations. Dear Royal Enfield Family, Customer satisfaction has always been of paramount importance in Royal Enfield. To meet and exceed evolving customer expectations, we’ve updated our Service process manual to prioritize customer-centric workshop procedures. The revised standards ensure a clear focus on both the customer experience and the operational efficiency that drives it. By adhering to these updated guidelines, our workshops can: • Enhance Customer Satisfaction: Deliver exceptional service that fosters loyalty and retention. • Improve Efficiency: Optimize operations through streamlined processes and skilled labor. • Ensure Quality: Maintain high standards of workmanship in a safe and healthy environment. As our business continues to grow, these revised standards will be instrumental in helping workshops deliver the highest level of customer service and achieve greater success. Thank you for your continued commitment to excellence. Yadvinder Singh Guleria Chief Commercial Officer Royal Enfield Sanjay Ram Patrikar Head-Service Royal Enfield