Tiêu đề 21. PREPARATION OF WRITTEN AND VERBAL REPORTS.pdf ✅

PHARMD GURU Page 1 PREPARATION OF WRITTEN AND VERBAL REPORTS GOAL:  It is to prepare a document that is clear, concise, complete and correct. GENERAL RULES:  Organize the information before starting to write (what and how to write).  Use proper spelling and grammar.  Preferably avoid passive voice throughout.  Avoid writing in the first person and second person wherever possible.  Prepare a document in a presentable manner (neat).  Keep things as simple and direct as possible.  Consider whether tables or graph or figures would make the document simpler.  Avoid using abbreviations or acronyms (or quote at first instance in parenthesis).  If the document is long, use sub headings.  Present it in correct order as required.  Write in your own words. At first make sure that all of the information is down on paper. Once that occurs, go back, revise and perhaps reorganize the document. SPECIFIC DOCUMENT SECTIONS: It should contain:  Introduction.  Body.  Conclusion. DRUG & POISON INFORMATION
PHARMD GURU Page 2 INTRODUCTION:  Should inform what the remainder of the document is to cover. BODY:  Should contain all the details of the document.  Do not include unnecessary information (even if it is interesting).  Do not stray from the subject.  Sub-divide the document further in a logical order and as appropriate when necessary.  Always focus end point. CONCLUSION:  Sub-divide the document further in a logical order and as appropriate when necessary.  Always focus end point. PREPARATION OF VERBAL RESPONSE:  Verbal communications are most frequently used in practice settings.  Need to use good verbal communications skills.  Deliver the information at an ideal place.  Deliver the content confidently.  Make analogous to the delivery of a presentation or lecture.  Use appropriate language with good grammar.  Use correct pronunciation of all terms of the document.  Listen carefully when clarification is sought.  Don’t interrupt while clarification is sought.  Clarify all doubts confidently.  Must be prepared for additional questions.  Show evidence where necessary/ appropriate.
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