Tiêu đề LESSON 14 - At a hotel.pdf ✅

WARM-UP Do you know these words? 1. .............................. 6. .............................. 2. .............................. 7. .............................. 3. .............................. 8. .............................. 4. .............................. 9. .............................. 5. .............................. 10. .............................. At a hotel Pre-Inter CONVERSATION
ACTIVITIES Making a complaint at a hotel Ø Excuse me, but there’s a problem with the _____ in my room. Ø Sorry to bother you, but I think there’s something wrong with the _____ in my room. Ø I’m afraid I have to make a complaint. I can’t find the _____ I left on my hotel room. Ø I’m sorry to bother you, but my hotel room is a little _____. Ø There seems to be a mistake on my ____. Accepting a complaint at a hotel Ø I am sorry but this won’t never happen again. Ø I am sorry but this will never happen again. Ø I can give you a refund. Ø I’ll send you ... immediately. Rejecting a complaint at a hotel Ø Sorry, there is nothing we can do about it. Ø Sorry but it’s not our fault. Ø I’m afraid there isn’t much we can do about it. Ø We are sorry but that’s the right price ROLE PLAY Student A Student B You are the manager of The ABC Hotel, a modern holiday resort surrounded by beautiful beaches and mountains nearby. Everything seems perfect... but you have to deal with some problems. You are a guest at the expensive The ABC Hotel. The resort is nice, but it is like a grave. There is nothing to do, no day trips, no activities, no sports facilities, no nightlife nearby... You are bored. You are the manager of The ABC Hotel, a modern holiday resort surrounded by lots of sights and sandy beaches. Everything seems perfect... but you have to deal with some problems. You are a guest at the expensive ABC Hotel. The food is awful. It is often cold and salty. There is also little choice: It seems to be the same any other day.
You are the manager of The XYZ Hotel, a large holiday resort on a small island. The sun shines every day, and there are many activities offered. Everything seems perfect... but you have to deal with some problems. You are a guest at the expensive The XYZ Hotel. The staff is unfriendly. A maid refuses to change the towels, and you once overheard jokes between the waiters about the guests’ personal affairs. You are the manager of The XYZ Hotel, a small holiday resort surrounded by woods and lakes, a very peaceful place. Everything seems perfect... but you have to deal with some problems. You are a guest at the expensive The XYZ Hotel. The internet connection at the hotel is overpriced and very slow. Furthermore, there are only 3 different TV channels, which is unacceptable. PRACTICE SPEAKING Do you like staying in hotels? Have you ever stayed in a hotel? How often do you stay in hotels? Are there many hotels in your city? What are some famous beach hotels in your country? What do you think about hotel food? What activities do you usually do in a hotel? What can you do in a hotel to have fun? Do you ever worry for your belongings when you stay in a hotel? What do you take into consideration when choosing a hotel? Do you eat a lot when you stay in a hotel? What do you think about working out in a gym hotel? What do you think about hotel charging an extra fee for using the hotel WIFI?