Tiêu đề Info Sheets LO2 Perform Workplace Duties rev.pdf ✅

Module 1: Receiving and Responding to Workplace Communication (NC I) Learner’s Handbook 21st Century Skills | USAID Opportunity 2.0 Program| Philippines Page 52 Key Topics and Learning Points  Strategies to understand written instructions interpreting and implementing instructions following a meeting Seeking clarification Giving feedback on instructions and task to supervisor Conditions of employment and rights and responsibilities When interpreting instructions, try to summarize each step into fewer words. During a meeting, practice active listening, asking questions for clarification, taking notes and repeating what you have understood. Always seek clarification when you have not understood instructions. When providing feedback to a supervisor on an instruction given, be polite, specific and solution-oriented. Be aware of your rights and responsibilities in the workplace and find ways to talk to your supervisor if there is a conflict. Session 2: Perform duties following workplace instructions Performance Criteria: 2.1 Written notices and instructions are read and interpreted in accordance with organizational guidelines 2.2 Routine written instructions are followed based on established procedures 2.3 Feedback is given to workplace supervisor-based instructions/ information received 2.4 Workplace interactions are conducted in a courteous manner 2.5 Where necessary, clarifications about routine workplace procedures and matters concerning conditions of employment are sought and asked from appropriate sources 2.6 Meetings outcomes are interpreted and implemented
Module 1: Receiving and Responding to Workplace Communication (NC I) Learner’s Handbook 21st Century Skills | USAID Opportunity 2.0 Program| Philippines Page 53 Activity 6: Interpreting and Following Routine Written Instructions Objectives: ✓ Identify strategies to help you understand written instructions ✓ Apply strategies that will help you understand written and visual instructions Time Required: 40- 60 minutes In some form or another, we all receive written instructions to complete a particular task on a regular basis at work. The instructions could be a text, an email, a poster, a memo or even a letter. Often, it is given in conjunction with verbal instructions such as through a phone call or a face to face meeting. Think about examples from your personal and work life when you were given written instructions to follow. Were the instructions clear? Not clear? What do you find helpful in understanding written instructions to be able to perform a task well? Read the scenarios below. Answer the questions that follow each scenario. Scenario 1: Safety at the Construction Site A young assistant supervisor named Paolo has only been on the job for a month at a construction site. He was asked by his supervisor to oversee the welding area where grills are fabricated for the windows. He was also reminded to observe safety rules and to take precautions as he enters the workplace. Due to noise interruptions, he was not able to understand his supervisor clearly, so he just nodded and proceeded to the area directly. As he arrived, he saw a notice at the entrance, reminding every personnel about the use of Personal Protective Equipment (PPE) like wearing of hand gloves, hard hat, protective eyeglass and safety boots. Without minding the safety reminder, he went straight ahead to the welding area where some welders were working. As he approached the steel table, he did not notice that he stepped on slippery ground caused by used spilled oil. He slipped and fell and his head hit the side
Module 1: Receiving and Responding to Workplace Communication (NC I) Learner’s Handbook of the steel table. He became unconscious and his head was severely bleeding. He was then rushed to the emergency hospital for medical treatment. 1. What happened in the scenario? 21st Century Skills | USAID Opportunity 2.0 Program| Philippines Page 54 something even without understanding an instruction clearly? What happened? supervisor have done anything differently?
Module 1: Receiving and Responding to Workplace Communication (NC I) Learner’s Handbook Scenario 2: At the piggery Piglets are born with needle-sharp teeth that need to be taken out. Read the following directions on trimming a pig’s teeth: Procedure: 1. Restrain the piglet by grasping the head with one hand. 2. Force the mouth open using fingers on the same hand near the back edges of the mouth. Be careful that you do not choke the piglet. 3. Use sharp pliers taking care not to injure the gums. Hold the clippers as perpendicular as possible to the teeth 4. Completely cut off the teeth as close to the gum as possible 5. After clipping the teeth on one side turn the pig to give access to the teeth on the other side of the head. 6. Clean the pliers with a disinfectant after working with each litter of piglets. Use the space below to write reflections related to the following questions: What techniques do you use while reading for instructions or directions? a. Do you read each direction step by step? b. Do you imagine the process? c. Without looking at the directions, try to describe this process to another person. d. What strategies would you use to remember the directions more clearly? Read Key Facts 1.5 below and compare what you wrote above with the strategies on how to interpret written instructions. You may have identified other strategies that are not in Key Facts 1.5. Feel free to add them to the list! 21st Century Skills | USAID Opportunity 2.0 Program| Philippines Page 55
Module 1: Receiving and Responding to Workplace Communication (NC I) Learner’s Handbook Key Facts 1.5: Strategiesto Interpret Written Instructions  Summarize the steps: Try to summarize each step into fewer words.  Interpreting pictures or diagrams: Put the steps into your own words. 6 Corrigan, R. (2020). How to Milk a Cow. https://www.wikihow.com/Milk-a-Cow 21st Century Skills | USAID Opportunity 2.0 Program| Philippines Page 56 Note-taking: Write your own observations and thoughts regarding each step. When reading the instructions or directions: First skim through the instructions. This entails looking for keywords and details of importance. Try to interpret the instructions or directions using the strategies provided. Do each step, step-by-step. If you mess up or do not understand how to get to the next step, glance at the steps ahead and behind to get a better picture of the process. Let’s Apply: Interpreting Instructions Presented in Pictures One of the strategies listed above is about interpreting pictures or diagrams that give some sort of instruction. We have all seen these before – for example, pictures used on clothing labels to explain how to wash them; instructions on how to use machinery; instructions on safety procedures in the workplace, etc. 1. Using the images provided, write an instruction for each step of the process for milking a cow. Write the instructions next to each of the images. 6 1.