Nội dung text Section 13&14.pdf
Course: Digital Business (DBZE306) Lecturer: MSc. Doan Anh Tuan VJCC Institute - Foreign Trade University Section 13&14: Digital Customer Relationship Management
TABLE OF CONTENTS 1 Customer Relationship Management 2 Customer Experience 3 Group Discussion 4 Key Takeaways
CUSTOMER RELATIONSHIP MANAGEMENT 1
English