Tiêu đề Copy of T1540-SUPERVISORY MANAGEMENT N4 QP AUG 2015.pdf ✅

Copyright reserved Please turn over T1540(E)(J31)T AUGUST EXAMINATION NATIONAL CERTIFICATE SUPERVISORY MANAGEMENT N4 (4110504) 31 July 2015 (Y-Paper) 13:00–16:00 Calculators may NOT be used. This question paper consists of 8 pages.
(4110504) -2- T1540(E)(J31)T Copyright reserved Please turn over DEPARTMENT OF HIGHER EDUCATION AND TRAINING REPUBLIC OF SOUTH AFRICA NATIONAL CERTIFICATE SUPERVISORY MANAGEMENT N4 TIME: 3 HOURS MARKS: 100 1. 2. 3. 4. 5. 6. Answer ALL the questions. Read ALL the questions carefully. Number the answers according to the numbering system used in this question paper. Keep subsections of questions together. Start each question on a NEW page. Write neatly and legibly.
(4110504) -3- T1540(E)(J31)T Copyright reserved Please turn over QUESTION 1 1.1 FIVE of the following statements describe the broad functions of the management process which is repeated daily, weekly and yearly. Arrange the statements in the correct sequence. Write only the letters (A–G) in the ANSWER BOOK. A B C D E F G Staffing: Selecting and placing just the right number of people in the most appropriate jobs Planning: Setting goals and establishing plans and procedures to attain them Controlling: Regulating the process, its costs and the people who carry it out Socialising: Playing golf with your subordinates Organising: Arranging jobs to be done in such a way as to make them more effective Commuting: Taking the train or bus to work Activating (Directing): Motivating, communicating and leading (5) 1.2 Most firms establish a set of criteria against which supervisory candidates are judged when looking for people to fill the demanding role of supervisor. Name FIVE most sought-after qualities in a supervisor that most firms look for. (5) [10] QUESTION 2 2.1 Indicate whether the following statements are TRUE or FALSE. Write only 'true' or 'false' next to the question number (2.1.1–2.1.5) in the ANSWER BOOK. 2.1.1 Within any group a small number of persons are often responsible for the least results (work), while a small number of persons within the same group are often responsible for the most mistakes/problems. 2.1.2 The future events are usually the outcome of the future and past occurrences. 2.1.3 Economic factors, as well as political, social and technological influences at work, tend to take place gradually over the long term. 2.1.4 Goals, then, are specific, and are usually formulated over the long term. 2.1.5 A standard is a specific performance goal that a product, a service, a machine, an individual or an organisation is expected to meet. (5 x 1) (5)