Title 245. Sr.RM and RM development plan.pptx ✅

Sr.RM and RM development plan
2021 Goals In 2021, we’ll build a strong pipeline of restaurant managers and have a reliable way to develop many more All opening 26 stores have RM meeting expectation Additional 9 RMs have been trained & meeting expectations ready to deploy to new stores Definition of Meeting expectations Core values & Leadership competencies review - minimum meeting expectation, and Have passed the following modules Module Theoretical Practical application (min) Operational Management Passed Level 3 Leading & coaching people Passed Level 2 WOW guest experience Passed Level 2 Financial management Passed Level 2
Overall RM development profile Operational Hard-Skills Food skill & Service skill : fluent & proficient in the fundamentals of operation Core value & leadership competency: role model for team & guests Restaurant Management Modules Operational management Leadership principles & application People development Problem solving & decision making Find your peace Core values Leadership competencies Operational Management Operation Skill
High level content of each module Operational Management Best practices in day-to-day management disciplines Ensuring quality & the ‘orderly pace’ of the restaurant Best ways to OJT and QC Establish disciplines in store operation Leading & coaching people Fundamentals of leadership Fundamentals of coaching Managing emotion Build the sense of one-team Recognizing achievements How to give constructive feedback Financial Management Reading & understanding P&L Identifying opportunities in P&L and on the floor Calculate & measure return on investment WOW Guest Experience Differentiating between Good & WOW Bringing neutral to WOW Turn negative into WOW Creating WOW culture Creating WOW in ambience Creating WOW in service