Title CUSTOMER EXPERIENCE eBOOK 2025-SEPT-02.pdf ✅

Customer Experience eBook / CONTENT 01 INTRODUCTION 02 BASIC MANNERS 03 CS PERSONNEL: TASKS AND RESPONSIBILITIES Welcome Message from the President Welcome Message from the COO Perodua Vision and Customer Charter Outlet Roles Work Etiquette Appearance Expression, Posture, and Movement Expression Training Greeting and Speaking Manner Telephone Etiquette Telephone Script Suggestion Social Media Guidelines Sending Off Customers CS Personnel Tips for Providing Exceptional Customer Service Identifying Unsatisfied Customers Complaint Management Complaint Handling Process Emails Etiquette 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 23 24 25