Title Keys and tapescript for part 2.2.docx ✅

Question Answer Tapescript 9. A Man: Good morning. Tauber Insurance Company. How can I help you? Woman: Good morning. I want to alter my insurance policy. Man: Is that for your house, contents or vehicle? Woman: My vehicle (1). Man: Can you give me the number of the policy please? Woman: Certainly, I have it here in front of me. It’s ZQW5009 (2). Man: And what make and model of car is it? Woman: It’s Mazda…a Mazda Marvel. Man: And what is the cc rating? Woman: Sorry? What do you mean? Man: How big is the engine (3)? Is it 1500 or 1800cc, for example? Woman: Oh that… it’s actually much bigger than that. It’s 2500 cc. Man: Thank you. Now I just have to ask you a few questions to verify your identity. What name is the policy under? Woman: Heathcoat. Man: Let me just bring that up on the computer. Yes, can I just confirm your first name, please? Woman: Well, my first name is Lisa but I’m known by my middle name – Marie. Man: Right. I see both here but Lisa is the one I want for ID purposes (4). And your date of birth, Lisa? … I mean Marie. Woman: The twenty second of August, 1955. 10. A 11. A 12. C 13. D Woman: Good morning, Travel Link. How can I help you? Man: Good morning. I live in Bayswater and I’d like to get to Harbour City tomorrow (1) before 11.am. Woman: Well, to get to Bayswater…. Man: No, no. I live in Bayswater – my destination is Harbour City (1). Woman: Sorry. Right; so that’s Bayswater to Harbour City. Are you planning to travel by bus or by train? Man: I don’t mind really. Whichever option is faster, I suppose. Woman: Well, if you catch a railway express, that’ll get you there in under an hour … Let’s see – yes, if you can make the 9.30 am express, I’d recommend you do that. Man: Great. Which station does that leave from (2)? Woman: Helendale is the nearest train station to you. Man: Did you say Helensvale? Woman: No, Helendale – that’s H-E-L-E-N-D-A-L-E Man: What’s the best way to get to the Helendale station then? Woman: Well, hang on a minute while I look into that … Now, it seems to me that you have two options. Option one would be to take the 706 bus from the Bayswater Shopping Centre to Central Street. When you get there, you transfer to another bus which will take you to the station (3). Or, the second option, if you don’t mind walking a couple of kilometres, is to go directly to Central Street and get straight on the bus going to the train station. Man: Okay. Which bus is that? Woman: The 792 will take you to the station. 14. B 15. B 16. A