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A. piece B. straw C. change D. bolt Question 21. Choose the correct answer. A. cause B. worth C. value D. impact Question 22. Choose the correct answer. A. up B. out C. down D. from V. Read the following and do as directed. In recent years, business activities on e-commerce platforms have developed strongly. However, current legal regulations have not kept up with reality and have thus led to many consequences affecting consumer’s trust and rights in cyberspace. It is undeniable that e-commerce helps consumers buy and sell faster, easier, and more conveniently, but it also poses many risks to consumers, such as the leak of personal information for online fraud, the purchase of fake or counterfeit goods, and the extension of time in processing complaints. The main forms of violation are related to the sale of goods online, with sellers using the brands’ official images and videos for advertising. However, the goods delivered to consumers are different or not as advertised, sometimes they have poor quality or have already been used. In these cases, asking for compensation from sellers is like looking for a needle in a haystack, because sellers don’t list the store with a specific address or phone number. Việt Nam is predicted to become the fastest growing e-commerce market in ASEAN by 2026. Consumer rights protection online is placed as a focus amid the e-commerce boom. First, it is important to develop and complete regulations guiding the implementation of the Law on Protection of Consumer Rights, particularly in cyberspace. Moreover, it is also necessary to improve the consumers’ capacity to get their rights protected through communication activities. They will know how to protect themselves against fraudsters and scammers. The active participation of businesses is also needed as they are a more important subject in the consumer protection process. Enterprises must be aware of their roles in protecting consumer rights and ensuring consumers access safe and affordable products and services. Last but not least, functional agencies need to strengthen coordination in order to enhance inspection, examination, and detection efforts and promptly handle those who produce, trade, advertise, and distribute counterfeit or low-quality goods, while also promoting institutional improvements to better protect consumer rights. (Adapted from www.nhandan.vn) a. Decide whether the following sentences are True or False: Question 23. Current laws and policies have successfully earned the trust and confidence of consumers. A. True B. False Question 24. It is difficult to receive compensation for faulty products when shopping online. A. True B. False Question 25. Authorities need to launch communication campaigns to raise public awareness of their consumer rights.
A. True B. False Question 26. It is important to perfect policies and the legal corridor to protect online shoppers. A. True B. False b. Choose the correct answer to each question: Question 27. What serves as the best title for the passage? A. The Rise of Online Shopping B. Protecting Consumers in the Digital Marketplace C. How to Become a Crafty Customer D. Advantages and Disadvantages of E-commerce Question 28. What does the word “they” in paragraph 3 refer to? A. rights B. activities C. consumers D. businesses VI. Supply the correct form of the word given in each sentence. Question 29. It was a big disappointment to me when the shopping package was delivered. The product inside was a ___________ and not as good as advertised. (RIP) Question 30. Retail stores are beginning to implement ___________ recognition technology to ensure that shopping packages are securely handed over to the correct recipient. (FACE) Question 31. ____________ every lasting relationship is built on mutual trust, respect and understanding. (VIRTUAL) Question 32. The department head has tried to ____________ the workload between the different agents. (EQUAL) Question 33. Malware may go into your computer _____________when you open attachments from unknown senders. (DETECT) Question 34. My schedule is so tight that I don’t have much opportunity for leisure ___________ these days. (PURSUE) VII. Look at the entry of the word “offer” in a dictionary. Use what you can get from the entry to complete the sentences with TWO words. Question 35. I was given a ____________ on clothing items on Black Friday. Question 36. The company decided to make an ____________ this product.

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