Title 2. WRITING PART 2 BAI MAU.pdf ✅

Thầy Đỗ Văn Bính APTIS Zalo: 0387.199.2671 1 WRITING PART 2 You have received the following email from your local supermarket. Read the email and the notes you have made. Write a reply using all the information in your notes, and express how you feel about the situation. You should write 120–150 words. Recommended time: 15 minutes. Dear Customer Thank you for shopping at our supermarket. We value your custom and would like to hear about your most recent shopping experience. Firstly, we want to know your opinion of our staff. Were they able to help you in any way? (1) We would also like to know what you think about the organisation of the store. Did you find it easy to find the products you want? (2) Finally, we would like to hear your suggestions for improving the customer shopping experience. (3) Yours faithfully, Customer Services Your notes: 1. Staff seem very young - don't always know about products 2. Every month products are moved - difficult to find what you want 3. Music plays all the time - very irritating - prefer silence!! B2 level: Dear Customer Services, Thank you for asking about my shopping experience. I would like to share some thoughts. Firstly, the staff at the store are friendly, but they seem very young and sometimes don't know much about the products. This can make it hard to get the help I need. Secondly, I find it difficult to find the products I want because they seem to move every month. This can be confusing and takes more time. Finally, I would prefer if the music in the store was turned down or not played at all. It can be very irritating and makes it harder to focus while shopping. Thank you for considering my feedback. Yours sincerely, [Your Name] C1 level: Dear Customer Services, Thank you for reaching out to me regarding my recent shopping experience at your supermarket. I appreciate the opportunity to share my thoughts. Firstly, while the staff are friendly and approachable, I noticed that they appear quite young and, at times, lack detailed knowledge about certain products. This occasionally led to delays in receiving assistance. Secondly, I find the frequent rearrangement of products in the store to be rather frustrating. It often makes it difficult to locate specific items, resulting in a longer shopping time than anticipated. Lastly, I would like to mention the continuous music playing in the store. While I understand it might be intended to create a pleasant atmosphere, I personally find it quite distracting and would prefer a quieter environment while shopping.