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ISBN-13: 978-0-13-413042-2 ISBN-10: 0-13-413042-1 9 780134 130422 9 0 0 0 0 OPERATIONS MANAGEMENT Sustainability and Supply Chain Management TWELFTH EDITION OPERATIONS MANAGEMENT Sustainability and Supply Chain Management TWELFTH EDITION JAY HEIZER | BARRY RENDER | CHUCK MUNSON HEIZER RENDER MUNSON www.pearsonhighered.com IMPROVING RESULTS A proven way to help individual students achieve the goals that educators set for their course. ENGAGING EXPERIENCES Dynamic, engaging experiences that personalize and activate learning for each student. AN EXPERIENCED PARTNER From Pearson, a long-term partner with a true grasp of the subject, excellent content, and an eye on the future of education. Pearson’s MyLabTM
O P E R A T I O N S MANAGEMENT Sustainability and Supply Chain Management A01_HEIZ0422_12_SE_FM.indd i 01_HEIZ0422_12_SE_FM.indd i 29/12/15 4:08 pm 9/12/15 4:08 pm
561590_MILL_MICRO_FM_ppi-xxvi.indd 2 24/11/14 5:26 PM This page intentionally left blank
T W E L F T H E D I T I O N O P E R A T I O N S MANAGEMENT Sustainability and Supply Chain Management HEIZER J A Y RENDER B A R R Y Jesse H. Jones Professor of Business Administration Texas Lutheran University Charles Harwood Professor of Operations Management Graduate School of Business Rollins College Boston Columbus Indianapolis New York San Francisco Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo C H U C K MUNSON Professor of Operations Management Carson College of Business Washington State University A01_HEIZ0422_12_SE_FM.indd iii 01_HEIZ0422_12_SE_FM.indd iii 29/12/15 4:08 pm 9/12/15 4:08 pm

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