Title ĐÁP ÁN Đề HSG ANH 12 HÀ TĨNH 2023-2024.docx ✅

4 B. It is seen as unfortunate but necessary. C. It never seems to be questioned. 13. What does Trina dislike about feedback forms? A. the scale of the reaction they can provoke B. the disharmony they can create within organisations C. the extent of their use in the world of education 14. When discussing day-to-day routines, Simon and Trina agree that people _____. A. experience an ongoing cycle of resisting and accepting change. B. find that changes in the workplace mirror those in daily life. C. only like change that clearly benefits them personally. 15. In Simon’s view, people will really enjoy an activity if _____. A. they do it on a regular basis. B. they keep on changing it slightly. C. it represents a change for them. TRANSCRIT TRINA: If I could just come in here, Simon. I mean, there are loads of expressions in most languages to the effect that change is a good thing. In English, for example, someone who doesn't embrace change is said to be stuck in his ways. If we're tired of being indoors or watching TV, we say we need a change of scenery. Then there's a proverb which goes, a change is as good as a rest. So all these are positive views of change, promoting change is something which suggests a whole host of worthy experiences to do with newness, difference, the excitement of the unknown, the adventure of the unpredictable. SIMON: True, Trina. But there's also a saying, don't fix it if it ain't broke. And there's another which is change for change's sake. So this is the other side of the coin. And these are expressions which represent change as something threatening because they disturb the existing equilibrium. And I could quite easily feel both of these contrasting sentiments at different times. TRINA: What about change in the business world? I think anyone who fails to move with the times, update and adjust is doomed because otherwise the product or service in question will no longer be relevant as time moves on. It's even a requirement of high level jobs specified in management contracts. It's taken as red that you have to embrace change and you're a fool if you don't. It's not even on the discussion table. The result, in practice, can be quite bewildering with constantly shifting goals and policies and an obsession with rebranding and changing names for everything. SIMON: But in many companies it's tantamount to high treason to express a dissenting voice of conservatism. Or to be seen to be putting a spanner in the works. Change is a given. TRINA: Actually, that puts me in mind of something that's evident in all walks of life, even education and that's feedback forms. There's a bit of an obsession with being customer-led and constantly asking for customer feedback in the form of questionnaires.