Title Clipboard Health - Standards for Feedback ✅

Written Feedback We speak a lot about RWF (Regular Written Feedback) which is one of the ways we can provide feedback. RWF creates a paper trail of feedback, which is important for documenting not only someone’s growth, but also in the event someone is consistently underperforming, it mitigates some of the risks that come with termination. Note: Providing written feedback suddenly without a verbal discussion prior can sometimes lead to frustration on the part of team member receiving feedback. Sometimes it is appropriate to leave written feedback without a verbal conversation, especially when the feedback is either positive or there has been regular prior dialogue related to the constructive feedback you are giving. However, when providing constructive feedback that is a new issue, is particularly lengthy, or could be troubling or confusing, providing the team member with a verbal conversation to be able to ask questions or discuss the feedback with you is best practice. Delivering feedback in person first will allow you the ability to: 1. Control both when an individual hears the feedback 2. Control the environment in which they hear it 3. Create an open dialogue and not just a one-sided conversation Where should you share written feedback? The best practice for sharing written feedback is to share via the Leapsome written feedback feature. The reasons that Leapsome is the preferred method for sharing written feedback are: 1. It keeps feedback stored in one centralized place, which is the same place we also write performance reviews. This will make it easy to reference prior feedback during that process. 2. It allows you the ability to easily tie the feedback you are giving to a company value, and it even allows you the option to add additional examples specific to that value. 3. The People Ops team can easily pull prior feedback when needed. 4. Your team can respond directly to the feedback they are given with their acknowledgement of their receipt of the feedback, comments/responses, SMART plans, etc. Verbal Feedback Oftentimes feedback is shared verbally during 1:1 discussions, meetings or other in-person scenarios. It is a great practice to address feedback verbally, and we suggest