Title Applying Emotional Intelligence for Better Workplace Interactions.pdf ✅

Applying Emotional Intelligence for Better Workplace Interactions
Learning outcomes Demonstrate a clear understanding of emotional intelligence and its relevance to workplace interactions. Apply effective techniques to manage personal emotions and leverage them to enhance work productivity. Utilise strong communication skills to manage conflicts and overcome workplace challenges. Develop empathy and demonstrate support for colleagues' emotional needs to promote a positive work environment. 2 Analyse and adapt to the emotional states and behaviour patterns of coworkers to strengthen professional relationships. Utilise social skills to foster teamwork and build strong interpersonal relationships to achieve shared objectives.
Course Outline 1. Understanding Emotional Intelligence 2. Managing Your Emotions 3. Managing The Emotions Of Others 4. Using Social Skills To Foster Good Work Relationships 3