Title BT Ngữ pháp trên lớp (B8).pdf ✅

4. Fill in the gaps in the letter using both of the verbs in brackets. Dear Sir, I am writing to complain about the service I received in your hotel at the weekend. I arrived at your hotel at lunchtime on Friday and your receptionist 1............. (tell/me/take) a seat while she dealt with some other customers. I 2............ (not feel like/wait) after a Long journey but I sat down anyway. However, after your receptionist 3............ . (finish/talk) to the other customers she walked away and left no one behind the desk. After about ten minutes, I rang the bell, but still no one came. I 4............ (try/find) someone else to help me, and when I 5............ (fail/do) this I went behind the desk and called through the door. The receptionist was sitting in the back room at the computer. When she 6............ (see/me/stand) in the doorway, she apologized and said she 7............ (need/send) an urgent email and 8............ (carry on/look) at her screen. If this had been the only poor service I received during my stay, I would not 9 ............... (bother/write) this Letter. However, later that evening, in the dining room, I had another bad experience. Your menu only had one vegetarian dish, so I ordered this. Imagine my horror when I 10............(start/eat) and discovered meat in the dish. I 11............ (consider/leave) immediately, but instead I explained the situation to the waiter. I 12............ (expect/him/get) me another vegetarian meal, but instead he simply shrugged his shoulders, removed the plate and walked away. I 13............ (hope/receive) a full apology from you for this poor service and some recompense for the unpleasant time I experienced whilst staying in your hotel. I 14............ (advise/you/give) your staff some customer care training in the immediate future. Yours faithfully, Geraint Rees 1. complain /kəmˈpleɪn/ (v): phàn nàn, than phiền 2. service /ˈsɜːrvɪs/ (n): dịch vụ 3. receptionist /rɪˈsɛpʃənɪst/ (n): người làm việc tại bàn tiếp tân 4. customers /ˈkʌstəmərz/ (n): khách hàng 5. journey /ˈdʒɜːrni/ (n): chuyến đi, hành trình 6. urgent /ˈɜːrdʒənt/ (adj): khẩn cấp 7. vegetarian dish /ˌvɛdʒɪˈtɛriən dɪʃ/ (n phrase): món chay 8. waiter /ˈweɪtər/ (n): người phục vụ, bồi bàn 9. apology /əˈpɑːlədʒi/ (n): lời xin lỗi 10. recompense /ˌrɛkəmˈpɛns/ (n): sự đền bù, bồi thường 11. customer care training /ˈkʌstəmər kɛr ˈtreɪnɪŋ/ (n phrase): đào tạo chăm sóc khách hàng 12. faithfully /ˈfeɪθfəlli/ (adv): một cách trung thành.