Title ĐÁP ÁN ĐỀ THI HSG ANH 9 QUẢNG TRỊ 2022-2023.docx ✅

3 Man:   I certainly wouldn’t like it. I think we should avoid travelling abroad for our holidays. That would probably make a difference. Part 2: You will hear a telephone conversation between an officer of a small claims tribunal and a consumer who wants to make a claim. Complete the notes below. Write NO MORE THAN ONE WORD AND/ OR A NUMBER for each answer. Then write your answers on the corresponding numbered boxes below. Small claims tribunal – Claim form Claimant’s name: Emily-Jane Appleby Address: 1 Yeronga Street, (1) ____Durham_____ Postcode: 4105 Telephone No. (home): (2) ____78483762_____ Respondent: (3) ____trader_____ Company name: ABC (4) ____appliances_____ ltd Address: (5) _____17 Browns____ avenue, Bardon Postcode: 4065 Telephone no. (work): 72324681 Date (of transaction): 3rd Feb, 2011 Guarantee: (6) _____6 months____ TRANSCRIPT Officer: Good afternoon. How can I help you? Emily: Good afternoon. I would llike to lodge a claim. Officer: Certainly. Name? Emily: Emily Jane Appleby Officer: Appleby, that's an unusual name. Sorry, what did you say your first name was again? Emily: Emily Jane. Officer: now, Miss Appleton, could you please fill in this claim form? Emily: I've never done that before. Can you help me? Officer: Yes, of course. The first part is for your, the claimant’s details. Where do you live? Emily: Umm.. At 1 yeronga street, Durham Officer: How do you spell Durham? Emily: D U R H A M Officer: Uhh.. of course? I should know that. But it's just one of those names that sounds quite different from the way you spell it. Emily: It is confusing. I've seen it spelled with two r's.
4 Officer: What's the postcode for Durham? Emily: 4105. Officer: Good, and do you work? Emily: No, not at the moment. Officer: Okay, so no work number. What about your home phone number? Emily: Yes, I can give you that. It's 78483762 Officer: 7848 Emily: 3762 Officer: Right, now this part here is for the respondent’s details. Emily: Who's the respondent? Officer: The individual person, company or business that you're claiming against. Is the claim against the landlord, tenant, trader or driver? Emily: Well, it's a company that sells home appliances. Officer: So that's trader then. Just a moment while I write that down. Emily: ABC Appliances, actually. Officer: Oh, now this part is really important. If the respondent is a company you must have the company's full and correct name and registered address. Emily: I've looked it up on the internet and it's ABC Appliances Limited. Officer: Good, if we don't get this part absolutely right, you won't have a legal claim. And the registered address? Emily: Yes, I've got that written down here. Just a minute. It's on 17 Brown Avenue. Officer: That's in Barden, isn't it? I think I know the place. My wife bought a vacuum cleaner there last month. Emily: Yes. Barden. Officer: Have you got the postcode for Barden? Emily: It's really similar to mine. Wait a moment. I better make sure I get it right. 4065. That's it. Officer: And What's the telephone number for ABC appliances? Emily: oh…. 7 2 3 2 - 4 6 8 1. Officer: Good, got that. Now in the third part of this form we get to the actual goods or services that are in dispute. I assume you made a purchase from them. Emily: Yes, that's right. On the 3rd of February, 2011 Officer: And Did the goods have any sort of guarantee or warranty? Emily: Yes, but only for six months. Officer: So, it was just a six month warranty.