Title PROC 809 Incident Management Procedure_13.pdf ✅

INCIDENT MANAGEMENT ISSUE 13 DATE OF ISSUE: 12.09.24 PROC 809 Page 1 of 42 Checked by: Process Owner GM-Manufacturing * Approved by: Management Representative * Date 12.09.2024 Date 12.09.2024 Note: * Actual signatures are on the original document INCIDENT MANAGEMENT
INCIDENT MANAGEMENT ISSUE 13 DATE OF ISSUE: 12.09.24 PROC 809 Page 2 of 42 Contents Content Page No. Policy 3 Scope 3 Process Owner 3 Terms and Definitions 3 Organization and Responsibility 5 Members of Crisis Management Committee 5 Crisis Management Response Structure 6 Crisis Management Committee 6 Responsibility and Control 6 Product Withdrawal and Recall Committee 7 Process Map 9 Crisis Management Plans 9 Crisis Management Plan A – Product Withdrawal & Recall 10 Crisis Management Plan B – Fire or Explosion Incident 11 Crisis Management Plan C – Medical Incident 12 Crisis Management Plan D – Electricity Security 13 Crisis Management Plan E – Accident due to Machine Failure & Collision 14 Crisis Management Plan F – Chemical/Hazardous Material Security 15 Crisis Management Plan G – Product & Services Sabotage 16 Crisis Management Plan H – Natural Calamity Security 17 Crisis Management Plan-I – Management of Regulatory Process & Communication with Customers 18 Crisis Management Plan-K – Management of Epidemic/Pandemic Situation 19 Crisis Management Plan-L – Road Accident 20 Crisis Management Plan-M – Refrigeration Failure 21 Crisis Management Plan-N – Civil Disobedience 22 Crisis Management Plan-O – Bomb threat 23 FFF Crisis Management Plans 24 Crisis Management Plan Priorities 25 Training and Readiness 27 Malicious Product Contamination or Sabotage 27 Crisis Management Plan A - PRODUCT WITHDRAWAL & RECALL 28 Product Withdrawal and Recall Objectives 28 Level of Withdrawal and Recalls 29 Notification of a Withdrawal and Recall 29 Identification of Defective Product 29 Product Withdrawal and Recall Process 30 Product Recovery, Storage and Disposal 31 Remedial Actions 32
INCIDENT MANAGEMENT ISSUE 13 DATE OF ISSUE: 12.09.24 PROC 809 Page 3 of 42 Monitoring the Effectiveness of the Product Withdrawal or Recall 32 Post Withdrawal and Recall Reporting 32 Notify the Customers & Consumers 33 Test for Readiness 34 Crisis Management Plan I-Management of Regulatory Process & Communication with Customers 34 Crisis Management Plan-J-Management of Alternative or Contingency Sourcing 36 Crisis Management Plan-K-Management of Epidemic/Pandemic Situation 36 Epidemic/Pandemic (Like COVID-19) Management Meetings 36 Access to Information and Effective Communication 37 Incident Commander and Documentation 37 Food Safety Plan and HACCP 37 Food Safety and Quality Management System 38 Records Generated within this Process 42 Policy It is the policy of the company to ensure that effective arrangements are implemented should an incident occurs which disrupt business continuity and/or results in the production of unsafe product or supply; and to withdraw and withdrawal and recall, illegal or non-conforming products risky to consumers. Scope All products and services Process Owner General Manager-Manufacturing Terms and Definitions Accident An unexpected and undesirable event, an unforeseen incident, lack of intention; a chance especially one resulting in damage or harm Business Continuity A framework which enables an organization to plan and respond to incidents of business interruption in order to continue business operations at an predetermined level. Contamination Introduction or occurrence of an unwanted contaminants in food or food environment. It ncludes biological, chemical and physical contamination.
INCIDENT MANAGEMENT ISSUE 13 DATE OF ISSUE: 12.09.24 PROC 809 Page 4 of 42 Crisis Any global, regional, or local natural or human-caused event or business interruption that runs the risk of: (1) Escalating in intensity, (2) Adversely impacting shareholder value or the organization’s financial position, (3) Causing harm to people or damage to property or the environment, (4) Falling under close media or government scrutiny, (5) Interfering with normal operations and wasting significant management time and/or financial resources, (6) Adversely affecting employee morale, or (7) Jeopardizing the organization’s reputation, products, or officers, and therefore negatively impacting its future. Crisis Management Intervention and coordination by individuals or teams before, during, and after an event to resolve the crisis, minimize loss, and otherwise protect the organization. Crisis Management Team A group directed by senior management or its representatives to lead incident/event response comprised of personnel from such functions as human resources, information technology facilities, security, legal, communications/media relations, manufacturing, warehousing, and other business critical support functions. Customer A business or person to whom a product has been provided, either as a finished product or as a component part of the finished product. End consumer The ultimate consumer of a foodstuff who will not use the food as part of of any foos business operation or activity. Incident An event that has occurred which results in the production or supply of unsafe, illegal or nonconforming product or an occurrence or event that interrupts normal procedure or precipitates a crisis. Product recall Any measures aimed at achieving the return of an unfit product from final consumers and customers. Product Withdrawal Any measures aimed at achieving the return of an unfit product from customers but not final consumers. Epidemic is a term that is often broadly used to describe any problem that has grown out of control. An epidemic is defined as "an outbreak of a disease that occurs over a wide geographic area and affects an exceptionally high proportion of the population. Pandemic refers to an illness that has spread over several countries or continents, usually affecting a large number of people.1 It