Title 5. TOTAL QUALITY MANAGEMENT, QUALITY REVIEW AND DOCUMENTATION.pdf ✅

PHARMD GURU Page 2 These elements can be divided into four groups according to their function 1. Foundation – It includes: ETHICS, INTEGRITY, AND TRUST 2. Building Bricks – It includes: TRAINING, TEAMWORK AND LEADERSHIP 3. Binding Mortar – It includes: COMMUNICATION 4. Roof – It includes: RECOGNITION 1) FOUNDATION: Ethics, Integrity, and Trust. These three elements move together, however, each element offers something different to the TQM concepts.  ETHICS: Ethics is the discipline concerned with good and bad in any situation. It is a two-faceted subject represented by Organizational and Individual ethics.  Organizational ethics establish a business code of ethics that outlines guidelines that all employees are to adhere to in the performance of their work.  Individual ethics includes personal right and wrong.  INTEGRITY: Integrity implies honesty, morals, values, fairness, and adherence to the facts and sincerity. These characteristic is what customer expert and deserves to receive.  TRUST: Trust is the by-product of integrity and ethics conduct. Without trust, the framework of TQM cannot be build. It allows empowerment that encourages pride ownership and it encourages commitment. Trust is essential to ensure customer satisfaction. 2) BUILDING BRICKS: Brick is used to reach the roof of recognition.  TRAINING – Training is very important for employees require interpersonal skills, the ability to function within teams, problem solving, decision making, job management performance analysis and improvement, business economics and technical skills.  TEAMWORK – To become successful in business, teamwork is also a key element of TQM. With the use of terms, the business will receive quicker and better solutions
PHARMD GURU Page 3 to problems. Teams also provide more permanent improvements in processes and operations.  LEADERSHIPS – It is possibly the most important element of TQM. It appears everywhere in organization. Leadership in TQM requires the manager to provide as inspiring vision, make strategic directions that are understood by all and instill values that guide subordinates 3) BINDING MORTAR:  COMMUNICATION – It binds everything together. Starting from foundation to roof of the TQM house, everything is bound by strong mortar of communication. It acts as a vital link between all elements of TQM. Communication means a common understanding of ideas between sender and the receiver. 4) ROOF:  RECOGNITION – It is the final and last element in the entire system. It should be provided for both suggestions and achievements for teams as well as individuals. Employee strive to receive recognition for themselves and their teams. Detection and recognition contributors is the most important job of a supervisior.  QUALITY MANAGEMENT PHILOSOPHIES:  Dr. W. Edwards Deming: (1900-1993) is considered to be Father of Modern Quality.  Dr. Deming preached that to achieve the highest level of performance requires more than a good philosophy the organization must change its behaviour and adopt new way of doing business.  Deming‟s and his famous 14 Points.  POINT 1: Create constancy of purpose toward improvement of the product and service so as to become competitive, stay in business and provide jobs.  POINT 2: Adopt the new philosophy. We are in a new economic age. We no longer need live with commonly accepted levels of delay, mistake, defective material and defective workmanship.