Title TestBank .docx ✅

1-1 Chapter 01 The Exceptional Manager: What You Do, How You Do It Answer Key   True / False Questions   1. Virginia Rometty, CEO of IBM, believes that her success is due in part to her ability to take risks.    TRUE The ability to take risks, to embrace change and to keep going forward despite fears and internal criticism, is important to any manager's survival, regardless of gender. As Rometty says, "Growth and comfort do not coexist."   AACSB: Analytic Blooms: Understand Learning Objective: 01-01 What are the rewards of being an exceptional manager? Level of Difficulty: 2 Medium Topic: Management: What It Is, What Its Benefits Are   2. Exceptional managers have a gift that cannot be taught.    FALSE Being an exceptional manager is not exactly a gift, like a musician having perfect pitch. In good part it may be an art. Fortunately, it is one that is teachable.   AACSB: Analytic Blooms: Understand Learning Objective: 01-01 What are the rewards of being an exceptional manager? Level of Difficulty: 2 Medium Topic: Management: What It Is, What Its Benefits Are   3. Management includes integrating the work of people through planning, organizing, leading, and controlling the organization's resources.    TRUE Management is defined as (1) the pursuit of organizational goals efficiently and effectively by (2) integrating the work of people through (3) planning, organizing, leading, and controlling the organization's resources.
1-2   AACSB: Analytic Blooms: Remember Learning Objective: 01-01 What are the rewards of being an exceptional manager? Level of Difficulty: 1 Easy Topic: Management: What It Is, What Its Benefits Are   4. To be efficient in management means to use resources wisely and cost effectively.    TRUE Efficiency is the means of attaining the organization's goals. To be efficient means to use resources like people, money, and raw materials wisely and cost effectively.   AACSB: Analytic Blooms: Remember Learning Objective: 01-01 What are the rewards of being an exceptional manager? Level of Difficulty: 1 Easy Topic: Management: What It Is, What Its Benefits Are   5. Efficiency and effectiveness are terms used interchangeably and equivalently in management.    FALSE To be efficient means to use resources like people, money, and raw materials wisely and cost effectively. To be effective means to achieve results, to make the right decisions, and to successfully carry them out so they achieve the organization's goals.   AACSB: Analytic Blooms: Remember Learning Objective: 01-01 What are the rewards of being an exceptional manager? Level of Difficulty: 1 Easy Topic: Management: What It Is, What Its Benefits Are   6. Automated telephone systems are typically both very effective and very efficient.    FALSE We're accustomed to having our calls to companies for information and customer support answered not by people but by automated answering systems. This arrangement is efficient for the companies, since they no longer need as many employees to answer the phones. But it's not effective if it leaves us, the customers, fuming and less inclined to continue doing business.   AACSB: Analytic Blooms: Understand Learning Objective: 01-01 What are the rewards of being an exceptional manager? Level of Difficulty: 2 Medium Topic: Management: What It Is, What Its Benefits Are   7. An effective manager has a multiplier effect on the organization, meaning his or her influence is

1-4 Studying management is likely to help you understand how to deal with organizations from the outside. Since we all are in constant interaction with all kinds of organizations, it helps to understand how they work and how the people in them make decisions. Such knowledge may give you some defensive skills that you can use in dealing with organizations as a customer or investor.   AACSB: Analytic Blooms: Understand Learning Objective: 01-01 What are the rewards of being an exceptional manager? Level of Difficulty: 2 Medium Topic: Management: What It Is, What Its Benefits Are   11. One of the rewards of being a manager is that you can build a catalog of successful products or services.    TRUE There are many rewards, apart from those of money and status, to being a manager. One of these is that you can build a catalog of successful products or services. Every product or service you provide becomes a monument to your accomplishments.   AACSB: Analytic Blooms: Understand Learning Objective: 01-01 What are the rewards of being an exceptional manager? Level of Difficulty: 2 Medium Topic: Management: What It Is, What Its Benefits Are   12. If you enjoy mentoring and helping others to grow, management is a great job.    TRUE According to productivity-improvement expert Odette Pollar, "If you truly like people and enjoy mentoring and helping others to grow and thrive, management is a great job."   AACSB: Analytic Blooms: Understand Learning Objective: 01-01 What are the rewards of being an exceptional manager? Level of Difficulty: 2 Medium Topic: Management: What It Is, What Its Benefits Are   13. Most people prefer to have a combination of a high level of skill and low level of challenge while at work.    FALSE The ideal state that many people seek is an emotional zone somewhere between boredom and anxiety, in the view of psychologist Mihaly Csikzentmihalyi. Boredom, he says, may arise because skills and challenges are mismatched: You are exercising your high level of skill in a