Title UNIT 8 - 4COMMUNICATION.pptx ✅

WELCOME TO OUR CLASS! Teacher:……………………………… ……………… ……………… secondary school
What’s happened in the video?
SHOPPING Lesson 4: Communication Unit 8:
Tom: I’m calling to make a complaint about the SMART backpack I ordered from you last week. I got it this morning and It’s smaller than the one you advertised online. Trang: Well…Let me check it. Tom: And I’m not happy with the colour, either. In your picture, it’s dark brown, and this one is yellowish brown. Trang: I’m sorry about that. I’ll send you another one. 1. Listen and read the conversation, paying attention to the highlighted parts.