Content text Case Studies in Adapting to New Consumer Mindsets_Rob Hassard.pdf
PASSENGER EXPERIENCES Changing perceptions of airport lounges Rob Hassard Head of Growth (Experiences)
Our Global Network of Passenger Experiences Our global network of passenger experiences provide more choice and improve the travel experience for customers and help airports around the world unlock more value from their passenger journey. Coming soon Now open
THE CASE STUDY How have perceptions of lounges changed?
Good quality food and drink Friendly team service An ambience above ‘the norm’ Ease of booking What do people now expect from a lounge?
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