Title BE25_Face to face with customers.pptx ✅

BE 25: FACE TO FACE WITH CUSTOMERS ENGLISH FOR CUSTOMER CARE Talks English
WARM UP Talks English What makes the most impact in face-to-face encounters in customer care? Choose the three most important aspects for you? Clear speaking voice Good vocabulary Sense of humour Expensive clothes Pleasant body language Good eye contact Accurate grammar Good grooming
Overview Talks English Vocabulary related to body language. Listen to some typical customer care situations. Useful expressions for meeting someone for the first time. Role-play Discuss about body language.
I. VOCABULARY Match pictures to words. Then decide whether the following body language would give positive or negative impression to your customers. 1 2 3 4 5 6 7 Sitting up straight Looking at your watch Leaning towards the wall Slouching in your seat Smiling Making eye contact Folding your arms Talks English