Title ARCHIPELAGO IT Standards and Guidelines.pdf ✅

Table of Contents Introduction 5 A. Hotel Construction 6 1. Control Room 6 2. Distribution Panels 6 3. Data Network Infrastructure 7 B. Setting up a New Hotel 7 1. What are my priorities? What do I set up first? 7 2. Planning for, purchasing and setting up a new data network. 8 Cabling Standards 8 Networking Equipment Standards 9 ● Security Appliance & Multi WAN Routers (ISP Load balancing and Failover) 9 ● Switches 9 ● WiFi Access Points 9 Deviations from Network Standard Equipment 9 Network Configuration Standards 10 3. Planning for and purchasing a monthly connection to the internet. 12 4. Planning for, purchasing and setting up control room. 12 Your Control room 12 Uninterrupted power supply 14 Your PMS Server 14 PMS Software 14 ● SentecPMS Feature 14 ● SentecPMS Reporting Detail 15 Managing your workstation operating system 15 ● For PC Network with Windows OS 15 ● Windows Domain Controller Group Policy 16 ● For Workstations with ChromeOS 16 DHCP Service 16 5. Planning for, purchasing and setting up computers. 17 Desktop Computers Recommended Specifications 17 Laptops 18 LED Computer Monitors 19 6. Planning for purchasing and setting up printers. 20 7. Software 20 Email Software 20 User Operating Systems 20 Productivity Software 21 Instant Messaging and Video Conference 21 Internet Web Browsers 22 Employee Database 22 Antivirus Software 22 Anti Spyware / Anti Malware Software 22 Programming Frameworks 22 Compression Software 22 2
Good Free Software instead of Paid Software or Alternatives 23 C. Maintaining IT Systems 23 1. Lock down all computers 23 2. Windows Domain Users 24 3. Backup 24 4. Windows Updates 25 5. Web site filtering 25 6. Password Management and Policies 25 Examples of Weak Passwords 26 Password Examples That Follow Guidelines 26 7. Keeping our Guest’s Information Secure 27 8. Physical Cleaning 29 9. Physical Security 29 10. Firewalls 29 11. What to do when you have a virus 29 12. Other Security Best Practices 30 D. Arch.Software 30 1. Hotel Database 30 2. Archipelago Membership 31 3. F&B Menu 31 4. Guest Registration and Pre-Check In System 32 5. Breakfast Voucher 32 6. Digital Signage System 32 7. Archipelago Q&A 32 8. Archipelago Helpdesk 33 9. Archipelago Arch Audit 33 10. ThinkTank 33 E. IT Usage Policies 34 F. In-room Communication System, Smart Personal Assistant and Office Phone System 36 G. TV Technology & Content System (ArchTV) 37 H. Other IT Infrastructure 38 1. CCTV Infrastructure Standards 38 a. Surveillance Equipment 38 b. CCTV Monitoring 39 c. CCTV Storage 39 d. CCTV Camera Base on Type 39 e. CCTV Camera Base on Lens 40 f. CCTV Camera Base on Location 40 2. Videotron Display for Ballroom 40 a. Criteria for Videotron Screen 40 b. Screen Size 41 c. Screen Placement 41 d. Videotron Installation 41 e. Videotron Content Input 41 f. Videotron Audio Settings 41 3
3. Screen and Projector Infrastructure 41 a. All About Screen 41 ● How to calculate size of screen as per length of the room 41 ● Determining Projector Placement with throw distance 42 ● Getting to know the Screen Surface 43 ● Get to know the Viewing Angle 43 ● Getting to know Screen Gain 44 ● Know the Types of Projector Screens 44 ● Determine the Size of Projector Screens 46 b. All About Projector 46 ● Know the Projection Method 46 ● Projector Types 47 ● What are Lumens, Lux, Foot-Lamberts, Nits and ANSI Lumens? 49 ● Getting to know Resolution 51 ● Choosing the Right Projector as per lumens 52 ● Determine the lumens of Projector 53 4. Sound System Infrastructure Standards 53 ● Input Transducer 54 ● Signal Controller 54 ● Output Transducer 54 ● Choosing Audio Mixer 55 ● Sound System Cabling 55 ● Sound System Connectivity 56 ● Sound Systems Requirements 56 ● Sound Systems Allotment Level 57 ● Area Sound Systems 58 ● Sound Systems Output Base on Type Speaker Coverage 58 ● Sound Systems Output Ideal Configuration 59 ● Sound Systems Schematic 60 5. Doorlock System Infrastructure Standards 61 a. Door Lock 62 b. Key Card 62 c. Key Encoder 63 d. PC & Software 63 e. Energy Saving Switch 63 f. Handing Device 63 g. Elevator Control 63 h. Common Door Access Control 63 i. How it Work 63 I. IT Leader’s Scope of Work 64 This document was updated on July 2023 4